Who we are

Changes UK CIC is the controller of your personal data. Grace Recovery is a residential rehabilitation centre run by Changes.

What information do we collect?

As part of the Contact form, we collect your name, email address and phone number. Any information which you chose to include in the message box will also be collected.

As part of the Referral form, we collect your name, phone number, email address, home address. We also collect information about your substance misuse history, including the types of substances used, and the date since last use. We also collect physical and mental health information and history, relating to your substance misuse.

This website also uses ‘cookies’, which are small blocks of data created by a web server while you are browsing our website and placed on your device. For more information, please see our Cookies Policy.

Why do we collect the information?

We collect the information in the Contact form to communicate with you about your query.

We collect the information in the Referral form in order to process and to assist in our assessment of your mental and physical fitness and eligibility for treatment in our centre.

Who do we send the information to?

Information collected through the Contact and Referral forms is held in our internal systems. Access to this information is limited to Changes staff with

We will also share your information with external health groups, such as consultant psychologists and general practitioners that work with Changes UK to provide treatment and care.

If you have been referred by a referral agency, we may also share information with them in the case that you are not suitable for treatment. This is to assist the referral agency in finding an alternative provision for you.

How long do we keep the information?

Information from the Contact form will be held for 8 years.

Information collected as part of a referral may be kept for up to eight years.

What are your rights?

You have the right to;

access (receive a copy)
rectify (have corrected or updated)
erase (delete)
restrict (ask us to stop using the information for certain purposes)
portability (ask us to transfer the data to another organisation)
object (stop us from using the data unless we can prove an overriding interest)
not to be subject to automated decisions with a substantial legal effect. 
There are limits and exemptions to all of the above rights, and some will not apply in certain circumstances. Changes will assess each request, and will inform if we are not legally required to carry out your request.

If you are not satisfied with the way Changes handles your data, or your request, you are entitled to make a complaint to the Information Commissioner’s Office, which is the data protection regulator in the UK. You can do so online via https://ico.org.uk/make-a-complaint or by telephone via 0303 123 1113. The Information Commissioner’s Office expects you to have addressed your concern directly with us before making a complaint, and we are happy for you to do so via the details below.

Contact us

You can contact us using the Contact form on this website. If your concern relates to data protection, you can contact our Data Protection Officer via dpo@changesuk.org